文献类型：期刊文献

英文题名：Trust and elderly users' continuance intention regarding mobile health services: the contingent role of health and technology anxieties

作者：Meng, Fanbo[1];Guo, Xitong[2];Peng, Zeyu[3];Ye, Qiang[2];Lai, Kee-Hung[4]

机构：[1]Jiangnan Univ, Sch Business, Wuxi, Jiangsu, Peoples R China;[2]Harbin Inst Technol, Harbin, Peoples R China;[3]East China Univ Sci & Technol, Sch Business, Shanghai, Peoples R China;[4]Hong Kong Polytech Univ, Hong Kong, Peoples R China

年份：2022

卷号：35

期号：1

起止页码：259

外文期刊名：INFORMATION TECHNOLOGY & PEOPLE

收录：;WOS:【SSCI(收录号:WOS:000604678500001)】；

基金：This work was supported by the Key Projects of Philosophy and Social Sciences Research of Chinese Ministry of Education [grant number 19JZD021].

语种：英文

外文关键词：Mobile health services; Affective trust; Cognitive trust; Health anxiety; Technology anxiety; Elderly users

摘要：Purpose Mobile health (mHealth) services are considered an important means of relieving the problems of the aging population. The efficiency of mHealth services can be enhanced by engaging more elderly users and guaranteeing their continued use. However, limited attention has been directed toward investigating elderly users' continuance intention regarding mHealth services. The purpose of this paper is to explain elderly users' continuance intention by investigating the contingent role of technology anxiety and health anxiety on affective trust and cognitive trust. Design/methodology/approach Survey data were collected from 232 elderly users to verify the research model and hypotheses based on structural equation modeling (SEM). Findings This study revealed that both affective and cognitive trust enhance elderly users' continuance intention regarding their use of mHealth services. Health anxiety strengthens the effect of cognitive trust but weakens the effect of affective trust with regard to continuance intention. Furthermore, technology anxiety strengthens the effect of affective trust but not the effect of cognitive trust with regard to continuance intention. Originality/value This study is one of the first to examine elderly users' continuance intention regarding mHealth services use from the perspective of affective and cognitive trust, thus enriching the extant literature on the use of mHealth services. Additionally, this study sheds light on the contingent effects of technology anxiety and health anxiety on affective and cognitive trust, which have been neglected by previous research.