文献类型：期刊文献

中文题名：“好人不做坏事”抑或“好人也做坏事”--组织关爱对模糊性偏差行为的双面效应研究

英文题名：“Doesn’t Good People Do Bad Deeds”or“Does Good People Do Bad Deeds”?Study on the Double-sided Effect of Organizational Care on Ambiguous Deviant Behavior

作者：关涛[1];甘莉[1];康海华[1]

机构：[1]华东理工大学商学院

年份：2021

卷号：24

期号：5

起止页码：173

中文期刊名：南开管理评论

外文期刊名：Nankai Business Review

收录：CSTPCD;;国家哲学社会科学学术期刊数据库;北大核心:【北大核心2020】；CSSCI:【CSSCI2021_2022】；

基金：国家社会科学基金项目(20BJL133)资助。

语种：中文

中文关键词：组织关爱;一致性动机;道德平衡动机;道德证书许可;模糊性偏差行为

外文关键词：Organizational Care;Consistency Motivation;Moral Balance Motivation;Moral Certificate Licensing;Ambiguous Devi-ant Behavior(ADB)

摘要：为了揭示组织关爱的双面性,本研究首先根据道德边界是否清晰的标准,将组织偏差行为划分为清晰与模糊两种类型,并选取人际冲突、辱虐管理和职场排斥作为模糊性偏差行为的构成效标。然后基于一致性动机理论构建“组织关爱—模糊偏差行为”的直接作用路径,用于反映组织关爱对模糊性偏差行为的抑制效应;基于道德平衡动机理论构建“组织关爱—道德证书许可—模糊偏差行为”的间接作用路径,用于解释组织关爱对模糊性偏差行为的促进效应。这两条路径共同构成了组织关爱对模糊性偏差行为的双重作用模型。通过问卷调研发现,组织关爱对模糊性偏差行为同时存在直接抑制效应和间接促进效应,进一步说明一致性动机与道德平衡动机共存的矛盾心理,是职场中“好人不做坏事”与“好人也做坏事”两种矛盾现象并存的重要原因。
The current literature focuses on positive effects of organizational care,such as alleviating the emotional pain,improving work performance and enhancing the friendly organizational atmosphere.Reasoning based on moral balance motivation,organizational care,as a good deed,may trigger subsequent moral licensing and ultimately cause deviant behavior of organizations,which is contrary to the research conclusions based on the motivation of behavioral consistency.Therefore,the positive and negative effects of organizational care deserve further study in this contradictory theoretical context.In order to reveal the double-sidedness of organizational care,this paper divides organizational deviant behavior into two types of clarity behavior and ambiguous behavior according to the standard of whether the moral boundary is clear or not,and selects interper-sonal conflict,abusive supervision and workplace exclusion as the constitutive criteria of ambiguous deviant behaviors(ADBs).Then,based on the con-sistency theory,the direct effect path of organizational care-ambiguous deviant behavior is constructed to reflect the inhibitory effect of organizational care on ADBs;based on the theory of moral balance theory,the indirect effect path of organiza-tional care-moral certificate licensing-ambiguous deviant behavior is con-structed to explain the promoting effect of organizational care on ADBs.These two paths were tested through questionnaire survey,and it was found that there are both direct inhibitory effect and indirect promotion effect on ADBs.That is to say,on the one hand,the organizational caregivers will inhibit their ADBs under the control of consistency motivation,so as to make their behavior consistent.On the other hand,under the control of moral balance motivation,they will produce moral certificate licensing,which will lead to some ADBs,such as interpersonal conflict,abusive su-pervision,or workplace exclusion.This paper makes contributions in three aspects.Firstly,according to the psychological cognitive characteristics of moral certificate licensing,it interprets deviation behavior as moral,particularly selects ADBs as the research subject,and clarifies the different logic of moral certificate licensing and moral credit licensing.Therefore,the research scope of the moral licensing theory is deepened by this paper.Secondly,the consistency motivation and moral balance motivation are integrated into a unified research framework by the distinguishing test of the direct and indirect effects of organizational care on ADBs.In this way,the dialectical relationship between consistency motivation and moral balance motivation is clarified.Thirdly,thorough the reason and demonstration of the negative effect of organizational care,this paper gets rid of the influence of self-profit motivation and directly explains the logical relationship between the transformation of good and evil in the workplace.Therefore,this paper reveals the objective existence of difficulties faced employees to distinguish between good and bad from the organizational ethics,which is a more compre-hensive demonstration of the complex human nature of good employees doing something good and bad.The conclusions of this paper can remind managers to put emphasis on the moral judgment of ADBs,and constrain ADBs by devel-oping employee code of conduct.At the same time,it helps managers to fully understand the double-sided role of organizational care,get the positive effect of organizational care and eliminate the breeding ground for its negative effects,by which replace interpersonal care through formal welfare system in their organization.It can also prompt managers to create a mutually beneficial cultural atmo-sphere to reduce the employees’perception of moral self-balance and inhibit the psychological ten-dency of moral certificate licensing within the organization,and thus to avoid or reduce the ADBs of em-ployees.