文献类型：期刊文献

英文题名：Who is to blame for incivility? The influences of family undermining on employee incivility towards customers

作者：Ni, Dan[1];Yang, Mengxi[2,3];Chen, Wansi[4];Che, Yuxin[1]

机构：[1]Sun Yat Sen Univ, Sch Business, Guangzhou 510275, Peoples R China;[2]Univ Chinese Acad Sci, Sch Econ & Management, Beijing 100190, Peoples R China;[3]Univ Chinese Acad Sci, MOE Social Sci Lab Digital Econ Forecasts & Policy, Beijing 100190, Peoples R China;[4]East China Univ Sci & Technol, Sch Business, Shanghai 200237, Peoples R China

年份：2024

卷号：177

外文期刊名：JOURNAL OF BUSINESS RESEARCH

收录：;WOS:【SSCI(收录号:WOS:001220739400001)】；

基金：This study was supported by National Natural Science Foundation of China (Grant Number: 72202248) granted by Dan Ni, National Natural Science Foundation of China (Grant Number: 72102220 and 72192843) , MOE Social Science Laboratory of Digital Economic Forecasts and Policy Simulation at UCAS granted by Mengxi Yang, and the Ministry of Education Humanities and Social Science Project (Grant Number: 23YJA630013) granted by Wansi Chen.r MOE Social Science Laboratory of Digital Economic Forecasts and Policy Simulation at UCAS granted by Mengxi Yang, and the Ministry of Edu-cation Humanities and Social Science Project (Grant Number: 23YJA630013) granted by Wansi Chen.

语种：英文

外文关键词：Family undermining; Rumination; Anxiety; Incivility towards customers; Family -supportive supervision; Experience sampling method

摘要：Drawing on self -regulation theory, we examined the relationship between family undermining and employee incivility towards customers on a daily basis. We propose that daily family undermining is related not only to daily rumination about family but also to daily anxiety, and in turn, more daily employee incivility towards customers. In addition, we argue that a higher (vs. lower) level of family -supportive supervision at the betweenperson level weakens the effects of daily family undermining on daily rumination about family and daily anxiety. Multilevel analyses of daily survey data from 247 employees support the hypotheses. Theoretical contributions and practical implications are discussed and future directions for research are suggested.