文献类型：期刊文献

英文题名：Two sources of influence: a conditional trickle-down model of service performance in China

作者：Fu, Haolin[1];Fu, Sherry (Qiang)[2];Yu, Jia (Joya)[3];Yang, Mengxi[4,5];Chen, Wansi[6]

机构：[1]Anyang Inst Technol, Sch Business, Anyang, Peoples R China;[2]Colorado State Univ, Sch Business, Denver, CO USA;[3]Univ Nebraska, Coll Business, Lincoln, NE USA;[4]Univ Chinese Acad Sci, Sch Econ & Management, Beijing, Peoples R China;[5]MOE Social Sci Lab Digital Econ Forecasts & Polic, Beijing, Peoples R China;[6]East China Univ Sci & Technol, Sch Business, Shanghai, Peoples R China

年份：2023

卷号：29

期号：1

起止页码：28

外文期刊名：ASIA PACIFIC BUSINESS REVIEW

收录：;WOS:【SSCI(收录号:WOS:000841841500001)】；

基金：This work has been supported by grants from the National Natural Science Foundation of China (Grant Number: 72102220), the Fundamental Research Funds for the Central Universities (Grant Number: E1E40806) and MOE Social Science Laboratory of Digital Economic Forecasts and Policy Simulation at UCAS.

语种：英文

外文关键词：China; competition climate; HPWS; LLX; service leadership; trickle-down model

摘要：We proposed and tested a conditional trickle-down model underpinned by social exchange theory and social information processing theory. Using a sample in China, we found that LLX and service-oriented HPWS were positively related to service leadership and competition climate, respectively. Additionally, we found that service leadership and competition climate enhanced the positive influences of each other on employee service performance. We then demonstrated the conditional trickle-down effects on employee service performance transmitted through the interaction between service leadership and collective competition climate. Theoretical and practical implications are discussed.