文献类型：期刊文献

英文题名：Discuss attractive factor of E-scooter with Miryoku engineering and Fuzzy Kano Model

作者：Cheng, Jianxin[1]; Wu, Yixiang[1]; Xi, Le[1]

机构：[1] School of Art Design and Media, East China University of Science and Technology, No. 130, Meilong Road, Xuhui District, Shanghai, 200237, China

年份：2017

卷号：10293 LNCS

起止页码：27

外文期刊名：Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

收录：EI(收录号：20173003975392)

语种：英文

外文关键词：Ergonomics - Surveys - Product design - Sales - Vehicles

摘要：Along with the industrial progress and the improvement of life quality, the product functionality and usability have become the basic demands. The modern users lay more emphasis on pleasure, special use experience and memory empathy brought by the products. Miryoku engineering is a research which helps designers better understand customers’ specific perceptual cognition and then catch a relatively accurate preference of customers. Miryoku engineering advocators suggested a new perspective on human emotions, i.e. the use of adjectives to represent various emotions. In this study, firstly using the Evaluation Grid Chart of Miryoku Engineering, the author interviewed participants who were over 30 years old and had studied industrial design for more than five years, to catch the personal cognition of attractiveness of E-scooter. In order to make the attractive factors more representative, the author used the KJ Method to simplify the items. These evaluation items were selected to form the questionnaire in the next step. Attractive factors of E-scooter appearance were led into "Fuzzy Kano Model"(FKM) and entitled with particular "quality attributes" to explore the relationship between attractive factors and customer satisfaction. 10 attractive factors were selected as evaluation index items, participant feelings were investigated with bidirectional questionnaire, influences of attractive factors on consumer satisfaction were verified through calculating. ? Springer International Publishing AG 2017.