文献类型：期刊文献

中文题名：资源、认知及行动:社会组织技术应用的机制研究——以A组织数字化转型为例

英文题名：Resources,Cognition and Action:An Study on Technology Application Mechanism of Social Organization

作者：李琼[1];赵鑫[1]

机构：[1]华东理工大学社会与公共管理学院,上海200237

年份：2024

期号：6

起止页码：48

中文期刊名：社会工作

外文期刊名：Journal of Social Work

收录：国家哲学社会科学学术期刊数据库;CSSCI:【CSSCI_E2023_2024】；

基金：国家社科基金重大项目“中国式现代化进程中可能面临的社会冲突风险及治理路径研究”(项目编号:23&ZD142);2024年江苏省养老护理科研项目“数字化居家社区养老护理模式的管理路径研究”。

语种：中文

中文关键词：社会组织;资源汲取;阶段性应用;技术合法性

摘要：数字技术应用是社会组织实现可持续发展的重要手段。基于“资源—认知—行动”的分析框架,本文以A组织的数字化转型为个案,分析其技术应用行为变迁过程及其发生条件的演化机理。研究表明,数字技术经过团队引进、系统上线到迭代优化在组织内有效运转起来,推动组织从行政资源占主导的资源依赖结构成功转型为融行政、市场、社会及技术资源于一身的资源容器。这一转型背后实际是由技术合法性不断强化所推动。其中,绩效合法性驱动市场资源的持续拓展、任务合法性驱动社会资源的意外增长、价值合法性驱动技术资源的不断内生,由此推动组织数字化转型。本文在组织数字化转型中重新考察了社会组织资源汲取的传统命题,重点关注了技术能动性对组织发展转型的内在优势与多重作用,为推动实现社会组织高质量发展提供经验参考。
The digital transformation of social organizations is an a crucial means to achieve sustainable development. It is essentially the interactive relationship between digital technology and organizations. In the research paradigm of the interaction between technology and organization,development perspectives such as technological determinism(TD),technology structuration(TS),and the reciprocalstructuration theory have emerged. Among them,the reciprocal-structuration theory emphasizes understanding the interactive relationship between technology and organization from the perspective of the agency of actors. Specifically,this interactive relationship is constructed by technology providers,agents,and users around the importance of technology in uncertain contexts. However,in this uncertain contexts involving multiple actors,the assumption of actor agency cannot guarantee that action will always occur.Latour's concept of“the agency of objects”emphasizes understanding actions from the results of their occurrence. This post-hoc analytical perspective holds that any entity that has an impact on the pluralistic connectivity network can be understood as an actor with agency. As a digital technology of“objects”,the reason for its active action is actually the intention of the technology user in action,which is presented through technology as a carrier. Therefore,understanding an organization's digital transformation from the perspective of technological agencies means paying attention to how the organization achieves its own development needs through transformation.In fact,the the digital transformation cycle of organizations tends to be long,especially in the resource environment where social organizations are located,which is full of uncertainty. It is still unknown how technology can exert its agencies to meet the needs of organizational development. Therefore,returning to the practical context of technological application,analyzing the mechanism of organizational technology application from the perspective of technological agency is of practical importance. This study adopts a case study method,taking the digital transformation of a social work organization in East China as the research case. As a typical social work organization,the core members of the organization all have professional backgrounds in social work,and the development of the organization has long focused on smart home care services. Since 2016,the organization has experienced the introduction of the technical team to improve management efficiency,the launch of the new system to promote organizational image in evaluation scenarios,the establishment and differentiation of the technical department to optimize the system,and the accumulation of digital management experience. The organization started its transformation early,went through a long process and has rich experience in transformation.This study starts from the process of organizational digital transformation and builds a three-dimensional analysis framework of“resources-cognition-action”to analyze how technology can play an active role in effectively operating within the organization. This framework outlines the three key stages of organizational technology application:firstly,in the initial stage of technology introduction,organizational members initiate system development based on the subjective expectation that technology can improve organizational management efficiency(performance legitimacy),allowing the organization to expand long-term care insurance service business(market resources). When the efficiency of organizational management is improved,the legitimacy of technology is initially generated within a limited scope within the organization. Secondly,in the process of technological research and development,faced with the weakening of performance legitimacy due to uncertainty,the organization temporarily suspended this uncertainty through authoritative commands(task legitimacy)and continued to invest organizational resources in launching the system.With the help of digital evaluation,the new system unexpectedly drives organizations to update audience needs,expand community identity,promote organizational image,and expand their social networks(social resources). At this point,the instrumental value of technology is evident across the entire organization,and the legitimacy of performance is recovering,starting to grow in the same direction as the legitimacy of tasks,and driving the continued generation of technological legitimacy.Technology can take root in the organization and become a part of its structure.Thirdly,with the establishment and differentiation of the technical department,technological rigidity has emerged within the organization:on the one hand,the formation of cross team collaboration models and the normalization of system iteration;on the other hand,the technical execution standards within the organization are continually refined,and other organizational behaviors are regulated,leading to an increase in member belonging and loyalty,and an increasing recognition of the trend towards organizational technicalization throughout the organization. The legitimacy of value is constantly generated through this technological rigidity,and organizations move towards technological maturity through continuous integration and leveraging of technological resource advantages. On the surface,the successful application of technology by an organization is due to the active role of technology in assisting the organization in effectively responding to the uncertainty of environment,meeting its multiple resource extraction needs. Essentially,it is the generation,confirmation,and strengthening process of technological legitimacy experienced during the phased application of technology. Returning to the reality,the increasing emphasis on digital technology by A social work organization is closely related to the changes in China's current institutional environment. Finally,through the analysis of this typical case in this study,we hope to provide reference for the digital transformation of similar organizations.