文献类型：期刊文献

英文题名：The role of the third party in trust repair process

作者：Yu, Ying[1];Yang, Yan[2];Jing, Fengjie[3]

机构：[1]Huazhong Agr Univ, Coll Econ & Management, 1 Shizishan St, Wuhan 430074, Peoples R China;[2]East China Univ Sci & Technol, Phys Econ & Theory Res Inst, 130 Meilong Rd, Shanghai 200237, Peoples R China;[3]East China Univ Sci & Technol, Sch Business, 130 Meilong Rd, Shanghai 200237, Peoples R China

年份：2017

卷号：78

起止页码：233

外文期刊名：JOURNAL OF BUSINESS RESEARCH

收录：;WOS:【SSCI(收录号:WOS:000405053800023)】；

基金：This research was funded by the National Natural Science Foundation of China (Grant No. 71302160), Humanities and Social Sciences Foundation of the Ministry of Education (Grant No. 16YJC630161), Fundamental Research Funds for the Central Universities (Grant No. 222201422009), and National Natural Science Foundation of China (Grant No. 71602064).

语种：英文

外文关键词：Third party; Trust violation; Trust repair; Reconciliation; Continuity intentions

摘要：To examine the role of third parties in trust repair processes, this study uses a policy-capturing design. The third party's tactics (persuasion, guarantee) and characteristics (relational closeness between third party and victim, power of third party) relate strongly and positively to trust repair and specifically to a victim's willingness to reconcile with a trust violator, which ultimately leads to continuance of collaboration intentions. In addition, persuasion is more effective than guarantees in this process. The effects of tactics and characteristics also interact to influence the outcomes. This article concludes with some practical implications of these findings and recommendations for future research. (C) 2017 Elsevier Inc. All rights reserved.