文献类型：会议论文

英文题名：Exploration and Practice of Service Design Intervention for the Elderly with Mild Cognitive Impairment

作者：Chen, Xiatong[1];Zhang, Zhang[1]

机构：[1]East China Univ Sci & Technol, Shanghai 200237, Peoples R China

会议论文集：8th International Conference on Human Aspects of IT for the Aged Population (ITAP) Held as Part of the 24th International Conference on Human-Computer Interaction (HCII)

会议日期：JUN 26-JUL 01, 2022

会议地点：ELECTR NETWORK

语种：英文

外文关键词：Service design; Mild cognitive impairment; Alzheimer's disease (AD); Cognitive intervention; Design for the elderly

摘要：To serve the elderly population with mild cognitive impairment, this study applied a service design approach to enhance the friendliness and effectiveness of training activities in cognitive intervention service organizations, practicing four processes of exploration, definition, development, and implementation. Based on the desktop study, a field visit was made to the Shanghai cognitive disorder charity for in-depth research. To understand the agency's profile and analyze its environment, a semi-structured interview was conducted to derive a user profile and preliminary pain point needs of elderly with mild cognitive impairment. The user journey was mapped through non-participant observation to summarize the hierarchy of advanced needs, define key issues, and guide the design practice. The final output is a service system map, service blueprint and product contact pointwall module design for cognitive intervention organizations in implementing training activities, and summarizes the service design strategies for mild cognitive impairment in terms of environmental and physical contact content, stakeholder services and emotional care to explore more possibilities for design interventions in mild cognitive impairment training interventions.