文献类型：期刊文献

中文题名：第三方物流企业的评价和选择

英文题名：Evaluation and Selection Method in Third Part Logistics Enterprises

作者：梁建[1]

机构：[1]华东理工大学工商经济学院,上海200237

年份：2004

卷号：18

期号：6

起止页码：140

中文期刊名：华东经济管理

外文期刊名：East China Economic Management

收录：国家哲学社会科学学术期刊数据库

语种：中文

中文关键词：物流外包;第三方物流;客户满意度

外文关键词：logistics outsourcing; third part logistics; customer satisfaction

摘要：在物流外包被越来越多的企业采用的同时,也产生了第三方物流企业服务令人不满意的问题。本文提出了对第三方物流企业考核的两个标准:服务价格和客户满意度。并就客户满意度的评价指标和计算模型进行了分析。最后,结合发包企业的具体需求,进行选择分析。
While logistics outsourcing is adopted by more and more enterprises, service quality of TPL becomes a very important issue. This paper puts forward two standards to examine TPL enterprises-service price and customer satisfaction, analyzes the evaluation index of customer satisfaction and calculation model, and makes a through analysis about selection methods which should be adopted by enterprises searching for logistics service in accordance with their concrete demands.