文献类型：期刊文献

英文题名：The Effect of Media Richness on the Stability of Physician-Patient Relationships on E-Consultation Platforms

作者：Liu, Xuan[1];Wang, Xiaofei[2];Li, Jia[1];Chen, Meimei[3]

机构：[1]East China Univ Sci & Technol, Business Sch, Shanghai, Peoples R China;[2]East China Univ Sci & Technol, Management Informat Syst, Shanghai, Peoples R China;[3]East China Univ Sci & Technol, Business Sch Management Informat Syst, Shanghai, Peoples R China

年份：2022

卷号：30

期号：1

外文期刊名：JOURNAL OF GLOBAL INFORMATION MANAGEMENT

收录：;WOS:【SSCI(收录号:WOS:001130166200011)】；

基金：This research was supported by the National Natural Science Foundation of China with grants (71971082, 71471064, 72271093, and 91646205), the Science and Technology Innovation Plan of Shanghai Science and Technology Commission (grant number 22692110200, 19692106700) and Humanity and Social Science Youth Foundation of Ministry of Education of China under grant 18YJC630068, and Fundamental Research Funds for the Central Universities.

语种：英文

外文关键词：Media Richness; Preference Score Matching; Social Presence Theory; Stability of Physician-Patient Relationships

摘要：Incorporating media richness theory, social presence theory, and apparatgeist theory, the authors used multiple linear regression to explore the effect of media richness on the stability of physician-patient relationships and the moderating effect of disease complexity and response timeliness on the relationship between media richness and relationship stability. The results showed that media richness had a positive effect on the stability of physician-patient relationships. Additionally, both disease complexity and response timeliness positively affect the relationship between media richness and the stability of physician-patient relationships. This research contributes to the literature concerning media selection, e-consultation platforms, and physician-patient relationships; and it provides practical guidance for online doctor teams on how to select appropriate media communication forms for patient consultations in different situations.