文献类型：专利

英文题名：Automatic customer service system-based telephone voice analyzing method, involves obtaining personal information from client terminal based on extraction process, where identification module is provided with client terminal

作者：LI D;PAN X;WANG Z;GUO Y

机构：[1]UNIV EAST CHINA SCI & TECHNOLOGY

申请号：CN103811009-A

申请日：2014-03-13

公开日：2014-05-21

语种：英文

收录：DERWENT

摘要：NOVELTY - The method involves obtaining personal information from a client terminal based on extraction process. A voice and fingerprint identification module is provided with the client terminal. A text sentiment analysis module is provided with a product management module and a service management module based on voice emotion analysis process. Voice emotion data is recorded. Public sentiment analysis result information is obtained by a customer service processing module. Double-channel dialogue speech file information is determined by the customer service processing module. USE - Automatic customer service system-based telephone voice analyzing method. ADVANTAGE - The method enables improving customer service quality and customer service management objective evaluation efficiency. DESCRIPTION OF DRAWING(S) - The drawing shows a flow diagram illustrating an automatic customer service system-based telephone voice analyzing method.'(Drawing includes non-English language text)'