文献类型：期刊文献

中文题名：影响B2C电子商务顾客信任的卖方因素实证研究

英文题名：Empirical Research on the Seller's Factors Influencing Consumer Trust in B2C Electronic Business

作者：安翊乙[1];牟援朝[1]

机构：[1]华东理工大学商学院,上海200217

年份：2011

卷号：55

期号：10

起止页码：139

中文期刊名：图书情报工作

外文期刊名：Library and Information Service

收录：CSTPCD;;北大核心:【北大核心2008】；CSSCI:【CSSCI2010_2011】；

语种：中文

中文关键词：B2C电子商务;顾客信任;卖方因素;因子分析

外文关键词：B2C e-business consumer trust seller＇ s factor factor analysis

摘要：B2C电子商务模式在我国快速发展,但是信任的缺失仍是阻碍其发展的一个重要因素。探讨影响B2C顾客信任的企业自身因素、网站安全和共享因素、企业网站设计因素、产品采购方式因素这4类卖方因素,通过实证分析和因子分析法研究模型中各个影响因素的重要性和影响力,并根据研究结果对B2C电子商务企业运营提出建议。
B2C e-business develops rapidly in China, but the lack of trust is still an important impeding factor of the development. This paper discusses four B2C seller＇ s factors that influence consumer trust, such as enterprise＇ s factor, safety and sharing of the web- site, design of the website, the way of product purchase. This paper also discusses the importance and influence of the various factors in the model through empirical analysis and factor analysis, then gives suggestions of operation for the B2C e-business enterprise according to the result.