文献类型：期刊文献

中文题名：关于雇员情绪表现前因后果研究的文献评述

英文题名：A Review of Researches on the Pre-factors and After-effects of Employee Emotional Display

作者：陈洪安[1,2];邓亚男[2];郑俊虎[2]

机构：[1]西安交通大学经济与金融学院,中国西安710049;[2]华东理工大学商学院,中国上海200237

年份：2009

卷号：10

期号：1

起止页码：19

中文期刊名：上海商学院学报

外文期刊名：Business Economic Review

语种：中文

中文关键词：情绪表现;情绪劳动;前因后果

外文关键词：emotional display, emotional labor, pre-factor and after-affects

摘要：本文回顾了国外关于雇员情绪表现的相关研究,全文分为四个部分进行介绍。第一部分介绍国外学者主要关注的情绪问题;第二部分介绍了情绪劳动和情绪表现,主要涉及情绪劳动的概念和情绪表现形式;第三部分介绍对雇员情绪表现产生影响的前项因素,包括个人因素、组织因素、经理人作用、文化因素、性别因素和社会地位因素;第四部分介绍了情绪表现的后效,分为个人层面和组织层面。最后,文章在第五部分进行总结评述并对今后研究提出展望。
Divided into four sections, this paper reviews the researches on employees＇ emotional display abroad. The first section discusses the main concerns of the studies on emotional problems; the second discusses emotional labor and emotional display, which is mainly concerned with the concept of emotional labor and emotional expressions; the third part explains the prefactors that have an impact on employee emotional expression, including personal, social, organizational, and cultural factors; the fourth section describes the after-effects of the emotional performance, which has an individual as well as an organizational level; Finally, in the fifth section, the article presents comments and prospects of the future of the study.