文献类型：会议论文

英文题名：Enhancing Smartphone Usability for Older Adults: A Voice-Assistant Approach

作者：Fu, Jiaojiao[1];Qian, Zhigu[2];Wang, Xin[2];Zhou, Yangfan[2]

机构：[1]East China Univ Sci & Technol, Sch Informat Sci & Engn, Shanghai, Peoples R China;[2]Fudan Univ, Sch Comp Sci, Shanghai, Peoples R China

会议论文集：ACM Turing Award Celebration Conference (ACM-TURC)

会议日期：JUL 05-07, 2024

会议地点：Changsha, PEOPLES R CHINA

语种：英文

外文关键词：Older Adults; Smartphone; Independent Use; Voice Interaction

摘要：Older adults are a marginalized group in technology use. Existing research focuses on simplifying the software design or providing third-party assistance to promote smartphone use among older adults. However, these methods overlook older adults' needs, willingness, and ability to use smartphone applications independently, diminishing their technological self-esteem. This work aims to improve older adults' independent use of smartphones. First, we conduct qualitative research on active users of Pinduoduo and Douyin. Findings reveal that older adults overcome barriers through technical support from semi-acquaintance communities, innovative platform use, and voice interaction. Then, to further facilitate older adults to use smartphones independently, we propose a voice assistant, which leverages age-friendly design principles and large language model technology to enhance usability and operation. This work offers a unique perspective for inspiring inclusive technology design and optimization tailored to older adults.