文献类型：会议论文

英文题名：Service Design of Ward Nurse Station Based on Kansei Engineering

作者：Xie, Siwen[1];Shang, Huifang[1];Wang, Chuanshun[2]

机构：[1]East China Univ Sci & Technol, Sch Design & Media, Shanghai 200237, Peoples R China;[2]Shanghai Xian Dai Architectural Design Grp Co Ltd, Shanghai 200237, Peoples R China

会议论文集：12th International Conference on Applied Human Factors and Ergonomics (AHFE) / AHFE Virtual Conference on The Human Side of Service Engineering

会议日期：JUL 25-29, 2021

会议地点：ELECTR NETWORK

语种：英文

外文关键词：Hospital ward; Nurse station; Service design; Kansei engineering

摘要：The nurse station is the hub of various activities in the hospital ward space. The service design of nurse station plays an important role in patients' hospitalization experience and nurses' work experience. In this paper, Kano model is introduced into the Kansei Engineering method to study the service of ward nurse station. A questionnaire survey is conducted among nurses and patients in three hospitals. This study compared nurse and patient evaluations to reveal the relationship between ward nurse station service attributes and user perception, and to determine the priority of nurse station service attributes that need to be improved. This study can help hospital managers improve the service quality of ward nurse station. When hospital managers want to improve the experience of patients and nurses, they can improve the service quality by improving the service attributes that affect the experience.