文献类型：期刊文献

英文题名：Exploring the Feasibility and Challenges of Treating Follow-up Patients via a Mobile Platform in China

作者：Fu, Jiaojiao[1,2];Zhou, Yangfan[2,3];Wang, Xin[2,3];Guo, Yi[1]

机构：[1]East China Univ Sci & Technol, Sch Informat Sci & Engn, Shanghai, Peoples R China;[2]Fudan Univ, Sch Comp Sci, Shanghai, Peoples R China;[3]Shanghai Key Lab Intelligent Informat Proc, Shanghai, Peoples R China

年份：2025

卷号：9

期号：2

外文期刊名：PROCEEDINGS OF THE ACM ON HUMAN COMPUTER INTERACTION

收录：EI(收录号：20251918399293);WOS:【ESCI(收录号:WOS:001549373600001)】；

基金：This work is supported by the National Natural Science Foundation of China (Project No. 62472101) and the Natural Science Foundation of Shanghai (Project No. 22ZR1407900) . The authors thank the physicians of the Children's Hospital of Fudan University for their kind support that helps make this research possible.

语种：英文

外文关键词：Teleconsultation; Chinese Hospital; Boundary; MHealth

摘要：Mobile technology is being increasingly adopted in teleconsultation for its convenience and mobility. Although widely accepted by physicians for informal online consultations, the effectiveness of mobile platforms in formal medical interventions, such as follow-up treatments, remains largely underexplored. This research presents a case study from a Chinese hospital, examining how physicians use mobile platforms to treat chronic patients, the challenges they encounter, and their overall experience. The study aims to determine whether mobile technology can enable physicians to fulfill their responsibilities in managing chronic disease follow-ups online. Through observations and interviews, we found that using mobile platforms introduces significant challenges. Physicians operate in complex and varying environments, such as workplaces, homes, and even public areas, making them struggle to access comprehensive information, communicate effectively, and maintain detailed medical records. As a result, physicians face poor working conditions, reduced efficiency, and struggle to make accurate treatment decisions. This study highlights the need for policy reforms and technological innovations to ensure sustainable teleconsultation practices on mobile platforms. It contributes to the HCI and CSCW communities by highlighting the feasibility of using mobile platforms in online chronic disease follow-ups.