文献类型：期刊文献

英文题名：Social capital and user acceptance of enterprise system: Mediating role of local management commitment

作者：Peng, Zeyu[1]; Fang, Yulin[2]; Lim, Kai H.[2]

机构：[1] School of Business, East China University of Science and Technology, 130 Meilong Road, Shanghai, China; [2] Department of Information Systems, City University of Hong Kong, 83 Tat Chee Avenue, Kowloon Tong, Hong Kong

年份：2011

卷号：2

起止页码：1366

外文期刊名：International Conference on Information Systems 2011, ICIS 2011

收录：EI(收录号：20134016806493)

语种：英文

外文关键词：Enterprise resource planning - Economic and social effects

摘要：This study builds a multi-level research model to investigate how social capital between business units and the headquarters in large-scale organizations influences individual user acceptance of enterprise systems, drawing on social capital theory and the human agency theory, this study argues that local management of business units plays the role of interpreting signals and messages from the headquarters, such that it can mediate the effect of social capital (which is composed of structural, relational, and cognitive dimensions) on symbolic adoption of the enterprise technology. To test the research hypotheses, a field study is conducted on 222 users of an enterprise system in 29 business units of a major financial institution in China. The results indicate that the effects of relational capital and cognitive capital on user acceptance are mediated by user perception of local management commitment; and relational capital and cognitive capital mediate the effect of structural capital on userperception of local managementcommitment. Limitations, theoretical implications are discussed, andpractical guidance is suggested.