文献类型：会议论文

英文题名：User Experience Design of Second-Hand Luxury APP Based on Kano-QFD Model

作者：Cao, Wanjing[1];Xu, Maoqi[1];Cheng, Shuangni[1]

机构：[1]East China Univ Sci & Technol, ECUST, Sch Art Design & Media, M BOX 286,130 Meilong Rd, Shanghai 200237, Peoples R China

会议论文集：12th Int Conf on Appl Human Factors and Ergon (AHFE) / Virtual Conf on Usabil and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environm and Game Design, and Human Factors and Assist Technol

会议日期：JUL 25-29, 2021

会议地点：ELECTR NETWORK

语种：英文

外文关键词：Second-hand luxury App; Kano model; QFD model; User experience

摘要：The concept of consumption upgrading and enjoying consumption leads the consumption of luxury goods in China. In recent years, the average consumption age of luxury goods in China shows a trend of lower age, and the millennial generation has become the main consumer. Due to the epidemic, the sales of luxury goods declined, but the price continued to rise, giving opportunities to the second-hand luxury market. This paper conducts research from two perspectives of user experience and functional requirements. Kano model and QFD model are used to explore which factors affect users' experience sense of second-hand luxury App. Combined with the three APPs, the design points are put forward. The purpose is to put forward the product design method oriented to user experience, and provide reference for the design optimization of second-hand luxury App.