文献类型：期刊文献

英文题名：Why do employees resist knowledge management systems? An empirical study from the status quo bias and inertia perspectives

作者：Li, Jia[1];Liu, Minghui[1];Liu, Xuan[1]

机构：[1]East China Univ Sci & Technol, Sch Business, 130 Meilong Rd, Shanghai 200237, Peoples R China

年份：2016

卷号：65

起止页码：189

外文期刊名：COMPUTERS IN HUMAN BEHAVIOR

收录：;EI(收录号：20163602768327);WOS:【SSCI(收录号:WOS:000386986000021)】；

基金：This study was supported by the Fundamental Research Funds for the Central Universities and the National Natural Science Foundation of China (Grants Number: 71471064, 71101053, 61104139, 71171131, and 71103021), and was also sponsored by Shanghai Pujiang Program (Grant Number 15PJC019).

语种：英文

外文关键词：Knowledge management; Knowledge management systems; User resistance; Status quo bias; Inertia

摘要：Resistance to KMS (Knowledge Management Systems) is one of the major reasons frequently cited for the failure of knowledge management initiatives. Although prior studies have employed various theoretical perspectives to explain user resistance behavior, the research on the resistance to KMS has been lacking. Furthermore, extant studies on the resistance to information systems in an organization focus mainly on the mandatory use context. Considering that the adoption of or resistance to KMS is basically an individual decision and should be based on the employee's previous personal knowledge management practice, this research employs the status quo bias perspective to investigate the KMS resistance phenomenon. A survey was conducted in a large petrochemical enterprise in China at the initiative stage of a knowledge management project. The results indicate that loss aversion, transition costs and social norms have positive effects on KMS resistance intention. Meanwhile, inertia positively moderates the impact of status quo bias (i.e., loss aversion, transition costs and social norms) on KMS resistance intention. (C) 2016 Elsevier Ltd. All rights reserved.