文献类型：期刊文献

英文题名：Emerging technology-based online scheduling for instant delivery in the O2O retail era

作者：Chen, Jingyi[1,2];Fan, Tijun[1,2];Gu, Qiuchen[1,2];Pan, Fei[1,2]

机构：[1]East China Univ Sci & Technol, Sch Business, Shanghai 200237, Peoples R China;[2]East China Univ Sci & Technol, Res Ctr Operat & Supply Chain Management, Shanghai 200237, Peoples R China

年份：2022

卷号：51

外文期刊名：ELECTRONIC COMMERCE RESEARCH AND APPLICATIONS

收录：;EI(收录号：20220211433331);WOS:【SSCI(收录号:WOS:000746062400003)，SCI-EXPANDED(收录号:WOS:000746062400003)】；

基金：The authors sincerely thank reviewers and editors for their valuable comments and constructive suggestions. This work is supported by the National Natural Science Foundation of China (grant number 72 032 001 and 71 972 071), the Ministry of Education, Humanities and Social Sciences Research Planning Foundation (grant number 21YJA630057) and the Fundamental Research Funds for the Central Universities.

语种：英文

外文关键词：Instant delivery; Dynamic online order; Online scheduling; Feasible delivery time window

摘要：With the emergence of new technologies that ensures information collection and effective information sharing between customers and O2O retail companies, new challenges arise to develop methods that can solve instant delivery problem of online orders in real time. In this paper, an online instant delivery scheduling model that considers the dynamic online order, decides the start time of deliveries and assigns riders to deliver online orders is proposed. The objective of the model is to minimize the return time and total distance of multiple deliveries. An online delivery scheduling algorithm (ODSA) is designed by introducing delivery rules with feasible delivery time windows. A case study of instant delivery for a retail store of an online-to-offline (O2O) retail company in Shanghai is explored to assess the effectiveness of the proposed model. The results show that with our proposed approach, 60% of orders can be delivered earlier than they would have been using the traditional delivery mode. Online scheduling improves the efficiency of instant delivery and enhances the competitiveness of the O2O company.