文献类型：会议论文

英文题名：Identifying Key Factors Influencing Mobile Music App User Experience in China Using a Fuzzy DEMATEL Method

作者：Zhou, Meiyu[1];Du, Hanwen[1];Wang, Zhengyu[1];Wang, Li[1];Wu, Yibing[1];Zhang, Jinyao[1];Xu, Yajing[1];Zhong, Lu[1]

机构：[1]East China Univ Sci & Technol, Shanghai, Peoples R China

会议论文集：11th International Conference on Design, User Experience, and Usability (DUXU) Held as Part of the 24th International Conference on Human-Computer Interaction (HCII)

会议日期：JUN 26-JUL 01, 2022

会议地点：ELECTR NETWORK

语种：英文

外文关键词：Fuzzy DEMATEL model; Mobile music app; User experience

摘要：The main purpose of this paper is to construct the evaluation index of the system and study the degree of influence of the main factors affecting the design of mobile music app from the perspective of user experience. By means of literature research and questionnaire survey, the index system of influencing factors of user experience was established, and the fuzzy DEMATEL model was established. This paper constructs an index system of influencing factors of mobile phone music app user experience, which includes five dimensions (reliability, usability, ease of use, interaction, security) and 19 influencing factors. The 10 key factors affecting the mobile music App user experience were identified, namely, music richness, personalized service, listening function, copyright information protection, interpersonal interaction, system performance, personal information protection, audio quality, interface design and payment protection. Finally, the index system of influencing factors of mobile music App user experience is constructed, and the importance of influencing factors of mobile music App user experience is analyzed.