文献类型：期刊文献

中文题名：公共服务绩效评价中公众参与的效度研究——来自Z市基层警察服务的实证分析

英文题名：A Study on the Validity of Citizens' Subjective Evaluation of Public Service:Empirical Analysis Based on Ground- level Police Service in Z City

作者：曾莉[1];李佳源[2];李民政[3]

机构：[1]华东理工大学社会与公共管理学院,上海200237;[2]英国伯明翰大学地方政府研究所;[3]桂林电子科技大学计算机科学与工程学院,桂林541004

年份：2015

卷号：27

期号：3

起止页码：83

中文期刊名：管理评论

外文期刊名：Management Review

收录：CSTPCD;;国家哲学社会科学学术期刊数据库;北大核心:【北大核心2014】；CSSCI:【CSSCI2014_2016】；

基金：中央高校基本科研业务费交叉学科与重大项目培育基金项目(WE1321002);欧盟玛丽.居里国际研究人员交换计划资助(PIRSES-GA-2012-318961);中国博士后科学基金面上项目(2013M531146);国家自然科学基金项目(61362007)

语种：中文

中文关键词：公共服务绩效;公众参与;公众评价;公众感知;实际业绩

外文关键词：performance of public services,civic engagement,citizens' assessment,citizens' perception,actual performance

摘要：本文立足"公众评价是否基于实际业绩做出"的理论争议,采用Z市基层警察服务绩效评价的问卷调查数据和机构记录数据,借助公众感知来检验实际业绩与公众评价之间的关系,以为公众有效参与公共服务绩效评价提供理论支撑,也为公共服务供给中"政府与公众的良性互动"奠定基础。研究发现,实际业绩对公众评价具有显著影响,公众评价并非毫无根据,公众对公共服务绩效的评价不是评不准,而是评价的对象和内容要找准。同时,公众感知与非服务性因素对公众评价的显著影响表明,开展公众评价尚需关注公众感知,非服务因素影响公众评价并不否定公众评价本身的效度。
This study looks into the theoretical debate that whether citizen's subjective evaluation is based on the actual performance of public services. Based on questionnaires administered to citizens in Z city and the police department's archival data,we test the empirical relationship between the citizen's perception and evaluation of police services in their community and the actual performance of police services. In so doing,we wish to provide theoretical support to citizens' engagement in the evaluation of public services,and lay solid foundation for the co-production of public services. In general,our study find that the actual quality of police services,as measured by administrative records,has significant impact on citizens' perception of the police service. We conclude that there is well-established relationship between both types of measures. The policy implication from this study is that,in spite of the influence of non-service factors,citizens possess capacity to judge the quality of the services they receive from government. To facilitate citizen-centric performance management,it is essential to locate suitable services for citizens' engagement.