文献类型：期刊文献

英文题名：An analytical approach to customer requirement satisfaction in design specification development

作者：Liu, X.[1,2];Zhang, W. J.[3,4];Tu, Y. L.[1];Jiang, R.[5,6]

机构：[1]Univ Calgary, Dept Mech & Mfg Engn, Calgary, AB T2N 1N4, Canada;[2]Northeastern Univ, Sch Business Adm, Shenyang 110006, Peoples R China;[3]Univ Saskatchewan, Dept Mech Engn, Adv Engn Design Lab, Saskatoon, SK S7N 5A9, Canada;[4]E China Univ Sci & Technol, Coll Mech & Power Engn, Shanghai 200237, Peoples R China;[5]Hu Nan Univ Sci & Technol, Xiangtan 411201, Peoples R China;[6]Changsha Commun Univ, Changsha 410076, Peoples R China

年份：2008

卷号：55

期号：1

起止页码：94

外文期刊名：IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT

收录：;EI(收录号：20081011134640);WOS:【SSCI(收录号:WOS:000252782500011)，SCI-EXPANDED(收录号:WOS:000252782500011)】；

语种：英文

外文关键词：attribute dependency; conflicting relation; cooperative relation; design specification; utility aggregation; utility analysis

摘要：Product design starts with the analysis of customer needs to result in a design specification that includes such information as: 1) customer needs, 2) metrics, 3) targets, 4) importance of each metric, and 5) dependence relations between any two metrics. We call the metrics design attributes. In generating a design specification, one important issue is how the design specification meets customer needs. Another important issue is the procedure for generating the targets that conform to the design attributes and optimizing them to achieve. the maximum customer satisfaction. This issue requires us to represent the aggregation of a set of utilities of design attributes. Existing approaches in the literature generally do not consider the situation where design attributes may be dependent on each other. In this paper, we present an approach to address the dependent attribute problem leading to a function form with design attributes as independent variables. With this function form, we show the potential to optimize the design specification. We present an example to illustrate our approach.