文献类型：期刊文献

中文题名：基于利益相关者关系质量改进的商业模式价值创造分析

英文题名：Value Creating in Business Model from the Perspective of the Stakeholder Relationship Quality Improvement

作者：刘刚[1]

机构：[1]华东理工大学商学院,上海200237

年份：2015

期号：3

起止页码：34

中文期刊名：商业经济与管理

外文期刊名：Journal of Business Economics

收录：CSTPCD;;国家哲学社会科学学术期刊数据库;北大核心:【北大核心2014】；CSSCI:【CSSCI2014_2016】；

基金：教育部人文社会科学规划基金项目"商业模式组件耦合协调与企业绩效提升的机理研究"(14YJA790031)

语种：中文

中文关键词：利益相关者关系质量;连续质量改进;商业模式;价值创造

外文关键词：stakeholder relationship quality; continuous quality improvement; business model; value creating

摘要：从利益相关者关系质量、连续质量改进理论出发,采用理论分析和逻辑推理方法,考察了利益相关者关系质量、质量维度、维度层次性,提出了利益相关者关系质量连续改进的构想,并建立由焦点企业、利益相关者及跨越二者边界活动所组成的关系质量改进框架。在此基础上,分析了关系质量改进下的价值创造逻辑、过程和机制,阐释了关系质量改进对焦点企业与利益相关者之间的产品和服务交易效率、资源和能力互补、业务和活动锁定以及网络价值传递的影响,为企业商业模式创新和价值创造实践提供借鉴。
Starting from the stakeholder relationship quality theories and the continuous quality improvement theories, with theory analysis and logic inference, the researcher investigates the stakeholder relationship quality, and the relationship quality dimen- sions and hierarchies. Then, a relationship quality continuous improvement framework is constructed based on the continuous quality improvement principles, which consists of the enterprises, their stakeholders and the overlapping activities. The value creating in- herent logics, processes and mechanics are studied. The researches show that the continuous stakeholder relationship quality im- provements, as a value creating activity, can provide more spaces and occasions of value creating for businesses and their stakehold- ers by increasing product and service transaction efficiencies, resource and capacity complementarities, business and action positive lock-in effects and network value delivery effects. The researches have set an inherent logic link between the continuous stakeholder relationship quality improvement and the value creating of business model, and can provide a significant reference for business model innovation and value creating practices.