文献类型：期刊文献

英文题名：Research on availability of intelligent express cabinet service system

作者：Wang, Zhong[1]; Tang, Yingying[1]

机构：[1] School of Art Design and Media, East China University of Science and Technology, Shanghai, 200237, China

年份：2020

卷号：1217 AISC

起止页码：356

外文期刊名：Advances in Intelligent Systems and Computing

收录：EI(收录号：20203109000921)

语种：英文

外文关键词：Availability

摘要：With the rise of e-commerce and the rapid development of Express business, express cabinets have become a basic facility to solve the asymmetry of time between consignees and courier. In 2018, Qingdao, China has included express cabinets in social public service facilities. But the standard of express cabinet facilities is not uniform. This article investigates the existing intelligent express cabinet brands in the market, establish the usability evaluation indicators of the intelligent express cabinet service system; then build a System Usability Scale, analysis the data of the SUS to establish a preliminary standard for the availability of the intelligent express cabinet service system. Finally, starting from the service design concept, optimize the intelligent express cabinet service system, which is mainly used for the "last mile" delivery service. ? The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020.